We understand there is a possibility that certain ingredients may not be a good match for everyone. If you don’t feel a product is suitable for you after patch testing* it, you can return it to us within seven days of receiving it. 

What you should know 

*Patch testing means using a small amount of product on your skin to test for suitability. 

To be eligible for a refund, your returned product should be very lightly used and returned to us within seven days of receipt.

If it has been excessively used or altered in any way, we reserve the right to not accept the return.

We accept returns of up to three lightly used products in a calendar year.

We understand that sometimes you may change your mind after purchase. You can return your unopened and unused package to us within 14 calendar days from the day after you receive your order. The packaging you return must be the same as what you received from us.

Open the chat function and type 'return' to tell us which product/s you want to send back. We will provide you with an address to send your return.

Items sent back to us without first contacting our customer service team may not be accepted. 

Please ensure you include a slip of paper (or write inside the box) with your name and order number so that we can identify the return.

It is your responsibility to ensure you obtain proof of postage and use appropriate packaging when sending us any returned items.

We cannot accept liability for returned items that we haven't received, or any items that get damaged in transit on their return to us.

Please do not use a jiffy bag or similar to return glass bottles and jars to us. You should use a sturdy box similiar to the one in which your order was delivered to you.

It may take us 7-10 working days to inspect and process a refund after we've received your return. A refund of the price paid for each product will be applied to your original payment method.

Postage is not refundable. Please note that the costs associated with returning the product must be met by you.

If your returned product benefited from a bundle discount or free postage, we will recalculate your order value to remove any discounts on the remaining products. We will then refund the difference between the price of your original order and the recalculated order. We'll let you know the recalculated amount before you send the product back to us.